Privacy Policy

​

Acts of Service Home Care Agency LLC Effective Date: June 5, 2026 | Last Updated: June 5, 2026

​

1. Introduction

​

Acts of Service Home Care Agency LLC ("Company," "we," "us," or "our") is committed to protecting the privacy and confidentiality of our clients, caregivers, employees, and all individuals whose personal information we collect and process. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.actsofservicehc.com) or use our non-medical in-home care services in Harris County, TX and surrounding areas.

By using our services or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

​

2. Information We Collect

​

Client & Family Information When you inquire about or enroll in our home care services, we may collect:

• Full name, date of birth, and contact information (address, phone, email)

• Health and functional information necessary to develop a care plan

• Insurance and billing information

• Emergency contact details and authorized representatives

• Social Security Number (where required for billing or program eligibility)

​

Caregiver & Employment Applicants For caregivers, staff, and job applicants, we may collect:

• Full name, address, phone number, and email

• Government-issued identification and Social Security Number

• Employment history, references, and certifications

• Background check and criminal history records

• Banking information for direct deposit

Website Visitors When you visit www.actsofservicehc.com, we may automatically collect:

• IP address, browser type, and device information

• Pages visited and time spent on the site

• Information submitted through contact forms

​

3. How We Use Your Information

​

We use the information we collect to:

• Assess client needs and develop personalized care plans

• Coordinate and deliver compassionate in-home care services

• Communicate with clients, families, and authorized representatives

• Process billing, insurance claims, and program eligibility

• Evaluate employment applications and manage caregiver scheduling

• Comply with applicable federal, state, and local laws and regulations

• Respond to emergencies and protect client safety

​

4. HIPAA & Health Information

​

Acts of Service Home Care Agency LLC is committed to full compliance with the Health Insurance Portability and Accountability Act (HIPAA). Any Protected Health Information (PHI) we collect is handled with the utmost care and confidentiality. Please refer to our HIPAA Notice for detailed information about your rights regarding your health information.

Your rights under HIPAA include:

• The right to access and obtain a copy of your health records

• The right to request corrections to your health information

• The right to request restrictions on how your information is used

• The right to file a complaint if you believe your privacy rights have been violated

​

5. How We Share Your Information

​

We do not sell your personal information. We may share your information only in the following limited circumstances:

• With your consent — when you have given us written authorization

• Healthcare coordination — with physicians or other providers involved in your care, as permitted by HIPAA

• Service providers — with trusted vendors (such as scheduling software or billing processors) who are contractually required to protect your data

• Legal compliance — when required by law, court order, or government regulation

• Safety — when necessary to protect the health or safety of our clients or the public

​

6. Data Security

​

We implement administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. These include secure access controls, encrypted electronic records, locked physical storage, and regular staff training on privacy practices.

While we take reasonable steps to protect your information, no data transmission or storage system is completely secure. In the event of a breach affecting your information, we will notify you as required by law.

​

7. Data Retention

​

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with applicable legal and regulatory requirements. Client records are retained in accordance with Texas state law and federal regulations. When records are no longer needed, they are securely disposed of.

​

8. Your Privacy Rights

​

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information (subject to legal retention requirements)

• Opt out of certain uses of your information

​

To exercise any of these rights, please contact us using the information in Section 10 below.

​

9. Children's Privacy

​

Our services may be provided to minors when authorized by a parent or legal guardian. We collect and process information about minors only as necessary to provide care and with appropriate parental or guardian consent, in compliance with applicable law.

​

10. Changes to This Privacy Policy

​

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The most current version will always be available on our website. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

​

11. Contact Us

​

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Acts of Service Home Care Agency LLC Houston, TX

Business Phone: 346-200-9886

Business Mobile: 936-419-2078

Email: info@actsofservicehomecare.com

Hours: Monday–Friday, 9am–4pm

​

To file a complaint regarding health information privacy, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights at www.hhs.gov/ocr.

​

© Acts of Service Home Care Agency LLC. All rights reserved.